Refund policy
Return and Refund Policy
Effective date: October 12 2026 | Last updated: October 12 2026
Thank you for shopping with Just Her Selah. This policy explains returns, exchanges, refunds, cancellations, damaged items, and digital purchases. By completing a purchase, you agree to this policy.
Digital products
Digital downloads, including devotionals, planners, journals, reflection pages, templates, wallpapers, audio files, and similar downloadable products, are generally final sale once the download link or file has been delivered. We do not accept returns or exchanges for change of mind, device incompatibility, printing preferences, or a failure to read the product description.
If you receive the wrong file, cannot access the download because of a technical problem on our side, or receive a corrupted file, contact justherselah@outlook.com within 7 days of purchase. Include your order number and a description or screenshot of the issue. We will first attempt to replace or restore access to the file. If we cannot provide the purchased product, we may issue a refund to the original payment method.
Nothing in this policy limits any non-waivable rights available under applicable law.
Physical products
To request a return, email justherselah@outlook.com within 14 days after confirmed delivery. Items must be unused, unworn, unwashed, in their original packaging, and in resalable condition. Proof of purchase is required. Do not send any product to the manufacturer, supplier, or a return address without written authorization from us.
Items that cannot be returned
Digital products after delivery, except as described above.
Personalized, custom-made, or made-to-order products.
Opened personal-care, hygiene, wellness, or intimate-use products.
Gift cards and sale or clearance items marked final sale.
Items damaged through misuse, ordinary wear, improper care, or unauthorized modification.
Damaged incorrect or missing items
Inspect your order promptly. Contact justherselah@outlook.com within 7 days after delivery if an item is defective, damaged, missing, or incorrect. Include the order number and clear photographs of the item, packaging, and shipping label. We may offer a replacement, store credit, or refund after reviewing the claim. Keep the item and packaging until we provide instructions.
Return shipping and refunds
Unless the item is defective, damaged, or incorrect, the customer is responsible for authorized return shipping and any related costs. Original shipping charges are not refundable. We recommend using trackable shipping. We are not responsible for returns lost in transit.
Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5–10 business days after approval for your bank or card issuer to post the refund. Shipping delays by a financial institution are outside our control.
Cancellations and order changes
Contact us as soon as possible. We cannot guarantee cancellation or modification after a physical order has entered fulfillment or after a digital download has been delivered. If we approve a cancellation before fulfillment, the refund will be issued to the original payment method.